Password Reset Options Overview
There are two main ways passwords can be reset:
- User-initiated reset (front end) using a Magic Link
-
Admin-initiated reset (back end) using either a Magic Link or a direct reset
User-Initiated Password Reset (Front End)
Step 1: Access the Login Page
- Navigate to the login page on the front end of the website.
- Click Reset Password.
Step 2: Generate a Magic Link
- You’ll be redirected to the password reset page.
- Enter your email address.
- A magic link will then be sent to your email.
Step 3: Reset the Password from the Magic Link
- Click the magic link sent to your email.
- You will be automatically logged in.
- Set a new password of your choice.
Notes:
Magic Links are secure and time-sensitive.
Admin-Initiated Password Reset
Administrators have two ways to reset a user’s password:
Method 1: Send Magic Link from the Back End (Recommended)
- Log in to the Playbook Back End of your website: (mywebsite.playbookapi.com/control_panel)
-
Search for the user in the admin search bar, then click their name to open their user card. You can search by either name or email.
- Click the Send Magic Password button. If successful, you'll be directed to a confirmation page like the one shown below
Method 2: Direct Password Reset:
- Go to: https://mywebsite.com/account/reset_user_password/
- Enter the user's email address and click Submit
- The password will automatically reset to the user’s last name in lowercase followed by "1" (e.g., John Smith's new password would be "smith1").
Important Notes & Warnings
- The user’s last name must be at least 5 characters long for the direct reset method to work.
- This method assigns a predictable password — advise the user to change it immediately after logging in
- Use the Magic Link method whenever possible for better security.
- The user’s last name must be at least 5 characters long for the direct reset method to work.