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How Do I Change Default Email Addresses?

You can customize the default emails that are used across your website and platform

To edit the default emails across your platform, follow these steps:
  1. Go to Site Settings by clicking the gear icon in the top-right corner of the back-end page (mywebsite.playbookapi.com/control_panel/site_settings)
  2. In the left-hand menu, select Organization Settings
    You'll see the following options:
    1. Email: This is the email address displayed to users on the front end
    2. Sending Domain: This is the domain used to send bulk emails from the system. If you wish to change the domain from @callplaybook.com, you'll need to validate the new domain with our CS Team
  3. To further customize email settings:
    1. Go to the Notification Settings tab
    2. Default Reply-to Email: Here, you can enter any valid email address where replies will be directed. It doesn't need to be verified by our CS Team
    3. Default From Email: This is the email address that will appear to users when emails are sent. Any custom domains used here must be verified by our CS Team
Make sure to validate any changes with the appropriate teams if required!