Playbook + Paysafe Integration
Playbook software hosts data and submits transactions but does not hold any of the money for your organization. Instead, we have partnered with Paysafe as our merchant processor to ensure you get your money as quickly as possible.
How it works
Playbook receives transaction data such as amount, credit card details, and your organization's Paysafe account number. The financial transaction is completed through Paysafe API and funds are collected from the customer. Funds in your Paysafe account are reconciled each business day and sent to your organization's bank account by ACH at 4:00 PM EST Monday-Friday.
Transaction data processed in Playbook ⇒ Funds processed through Paysafe
Funds reconciled in Paysafe 4PM EST M-F ⇒ ACH transfer to your bank account
💳 Playbook ⇒ 💲Paysafe ⇒ 💰 ACH ⇒ 🏦 Your Bank
This means that some transactions will be posted the same day, and some may be later.
Weekend transactions accumulate beginning at 4:00 pm EST on Friday and post on Monday.
Example 1: Transaction run at 10:00 AM CST Wednesday, posts on Wednesday
Example 2: Transaction run at 9:00 PM PST Thursday, posts on Friday
Example 3: Transaction run at 5:00 PM EST Friday, posts on Monday
Refunds
Refunds accumulate with transactions throughout the day and will reduce the amount deposited in your organization's account to cover the refund.
If there are not enough transaction funds accumulated then Paysafe will deduct via ACH from your organization's account to cover the refunded fees.
Example 1: $1000 daily revenue - $100 refund = $900 ACH deposit💲
Example 2: NO daily revenue - $100 refund = $100 ACH debit ❌
Access
Paysafe is accessed through an online portal called Netbanx.