How Do I Issue a Refund?

You can refund charges to your customers directly through their invoice card.

1. First navigate to the invoice you want to apply the refund to. You can do this several ways, most commonly it will be through the customer card.  
2. Once on the Control Panel, type the user's name or email address in the admin search bar to search for their Customer Card.
   
3. Select the user you're searching for, which will take you to their Customer Card. Once there, select Registrations and Payments.
   
4. Select the invoice you want to refund by clicking the Invoice ID number, which will take you to that Invoice Card.
   
5. Once on the Invoice Card, click the invoice item to see a full breakdown of the invoice and payment, then select the Refund button.
   1. Best practice is to refund the specific payment transaction near the bottom of the page so that you can also confirm with the customer the method of payment the refund should be issued to.
6. Enter the amount you want to refund, and press Click to Process Refund.
   
7. You will receive a success message and the amount will be reflected in the refund section of the invoice.
   1. If you receive an error code, please read carefully to accurately relay to the customer why the refund cannot be processed