This will detail the reports you may find helpful in balancing your books while using Playbook & Paysafe
Logging in
To access your Paysafe account, log in to Netbanx at: https://login.netbanx.com/office/public/preLogin.htm
Home Screen
On the home screen you will see the most useful reports under Account Statement:
On Demand & Monthly Statement
On Demand
This report is used to attribute individual transactions within ACH batches.
Credit is money going into your Paysafe account. Usually, this is money collected through transactions in Playbook and will be grouped into Settlements.
By clicking on the blue underlined amount you can see a breakdown of each transaction included in the settlement. You can reconcile the itemized settlement report to the payment transactions report in your Playbook software.
When a refund processed and there is no money in your Paysafe account it will appear as an ACH Debit, drawing money from your organization's bank account to cover the refunded costs. This displays in the credit column as it represents money coming into Paysafe.
...
Debit is money going out of your Paysafe account. Usually this falls into four categories:
- Fees: These are charged by the individual merchants (VISA, Mastercard, etc.). By clicking on the blue underlined amount you will be able to see a breakdown.
- Splitpay: This is the amount paid to Playbook according to your contract.
- Credits: This wording can be confusing, credits are refunds and as such appear in the debit column since they draw money from your account back to the customer.
- ACH Sent: This is the balance sent to your organizations account Monday-Friday.
Credits - Debits = ACH Sent (Debit)
Monthly Statement
Monthly Statements are downloaded as a .pdf and provide aggregated information for the month on overall account activity. They are broken down into several sections.
Summary shows the net sales by credit card merchant.
Interchange Details provides a breakdown of percentile merchant fees charged by type.
Deposits displays the net deposits and breaks down the credits/debits within each date.
Fees includes any additional merchant fees and details what they are for.
Splitpay provides the total amount paid to Playbook in accordance with your contract.
If you have any additional questions, please reach out to your account manager.
To reach Paysafe directly 📞 1-888-709-8753 | ✉️ customersupport@paysafe.com.