As an administrator, you have the capability to log in as users, allowing you to assist with their registrations and submit payments on their behalf
- Log onto the Playbook Back End of your website
- Search for the user you'd like to log in as. You can search by email, first/last name, or invoice number
- Once you click on the desired user, you will be brought to their User Card
- On the top right, click on the person icon with the check mark next to it as shown in the red box above
- Clicking this icon will bring you to the login page on the front end
- Log in using your own (the administrator) user name and password.
- You will now be logged into the chosen user’s account, granting you full access to explore their dashboard and perform tasks such as making payments on their behalf
Pro Tip: To make the most of the "Login as User" feature, simply right-click the icon and choose "Open Link In Incognito Window." This will keep your personal account logged in to your admin account within the current tab, making it a breeze to smoothly handle your tasks.